Top 10 Appointment Scheduling Solution Companies - 2019
Scheduling and managing appointments and reservations are some of the most critical aspects in operating any organization, and businesses stand to benefit from using Appointment Scheduling software. These applications help companies to be more efficient and save time and money. Research shows that Generation Z wants nothing to do with call centers, and this infers that the vast majority of the next-generation participants would prefer to handle tasks online than in person or on the phone.
Advancements in technology revolutionizing the way consumers behave is not something new to businesses. According to a report, a widely cited trend in 2018 that will continue in 2019 and beyond when it comes to appointment scheduling is the use of artificial intelligence (AI) like chatbots that can be implemented in customer service as well. AI poses as a direct line of communication between the problem and the solution, all while humanizing the relationship between businesses and their customers. With today’s capability to pair AI with online scheduling, automating administrative tasks to enhance the customer experience has skyrocketed. Mobile apps are yet another trend to watch out for in the coming months.
In an effort to help companies nurture technology to get a more productive and engaging workforce, a panel of prominent CEOs, CIOs, CTOs, and analysts, along with the CIOReview editorial board has assessed scores of Appointment Scheduling solution providers and picked out a list of prime choices. In our selection process, we looked at the vendor’s capability to fulfill the need for cost-effective and flexible services that add value to the landscape. We present to you CIOReview’s “10 Most Promising Appointment Scheduling Solution Providers - 2019.”