Top 10 Appointment Scheduling Consulting/Services Companies - 2019
Cost saving, process optimization, enhanced productivity, and improved bottom line—these aspects are the common denominator for any business of any size. The current business trends, underscored by digital adoption, have made customer engagement central to business success. As people’s lives get busier and businesses grow more complex, the situation demands for a standard process to maintain the connectivity and complete the transactions. Simply put, organizations need to quasi omnipresent and proactive in reaching out to its prospective and existing customers in real time in a platform-agnostic approach.
In such a scenario, appointment scheduling services have emerged as one of the crucial elements of customer experience and business success. Many industries, including legal, real estate, insurance, emergency response, IT, HVAC, healthcare, and among others use appointment scheduling tools and services in varying degrees and formats to streamline their operations. Simple, responsive, and agile appointment scheduling processes allow organizations to remain focused on their core process and deliver greater value to their audience.
The appointment scheduling services today are offered in a variety of formats. They can be as simple as answering services through traditional call center-based telephone services or complicated forms of technologies such as virtual receptionist and automated attendant aimed at reminding the business and their customers about the upcoming appointment. Web-based appointment scheduling dashboards have gained popularity because of their ease of access and minimum IT overhead.
There are a growing number of business functions where appointment scheduling services is finding its relevance. Sales, customer services, help desk, lead capture, event registration, employee reporting—the list is endless. The one key area where appointment scheduling service has found high acceptance is healthcare. A hassle-free navigation of the health system enabled through swift appointment scheduling mechanism can bring a world of good to the patients. The entire healthcare ecosystem, including patients, physicians, specialists, and payers, can communicate on time and maintain a fluid workflow with quality healthcare delivery being the outcome. Dedicated teams carrying out prompt follow-ups results in breaking down of traditional silos and increasing the accountability of the diverse stakeholders in any industry. Customers can be in the comfort of their home while the appointment scheduling teams orchestrate the coordination between them and the businesses for maximum experience.
In the age of digital transformation, change management has become a common theme across organizations, and with an appropriate appointment scheduling partner, businesses can better focus on transformation. While the operations teams care for the customer experience, the digital platforms with payment integration simplify transaction completion. Modern appointment scheduling services providers can customize the scheduling solutions and tools based on the clients’ branding needs. They can also personalize the settings for the end users to add the appointment to their personal calendars to minimize the risk of a no-show.
To help CIOs navigate through the list of top performing appointment scheduling consulting/services companies, our distinguished selection panel, comprising CEOs, CIOs and VCs, industry analysts and the editorial board of CIOReview narrowed the 10 most promising appointment scheduling consulting/services companies that exhibit competence in providing efficient services.
We present to you CIOReview’s “10 Most Promising Appointment Scheduling Consulting/Services Companies 2019.”