10 Most Promising Appointment Scheduling Solution Providers - 2019

Scheduling and managing appointments and reservations are some of the most critical aspects in operating any organization, and businesses stand to benefit from using Appointment Scheduling software. These applications help companies to be more efficient and save time and money. Research shows that Generation Z wants nothing to do with call centers, and this infers that the vast majority of the next-generation participants would prefer to handle tasks online than in person or on the phone.

Advancements in technology revolutionizing the way consumers behave is not something new to businesses. According to a report, a widely cited trend in 2018 that will continue in 2019 and beyond when it comes to appointment scheduling is the use of artificial intelligence (AI) like chatbots that can be implemented in customer service as well. AI poses as a direct line of communication between the problem and the solution, all while humanizing the relationship between businesses and their customers. With today’s capability to pair AI with online scheduling, automating administrative tasks to enhance the customer experience has skyrocketed. Mobile apps are yet another trend to watch out for in the coming months.

In an effort to help companies nurture technology to get a more productive and engaging workforce, a panel of prominent CEOs, CIOs, CTOs, and analysts, along with the CIOReview editorial board has assessed scores of Appointment Scheduling solution providers and picked out a list of prime choices. In our selection process, we looked at the vendor’s capability to fulfill the need for cost-effective and flexible services that add value to the landscape. We present to you CIOReview’s “10 Most Promising Appointment Scheduling Solution Providers - 2019.”

Top Appointment Scheduling Companies

Offers an online appointment scheduling software flexible for any volume of business scheduling & security needs. Besides customizing solutions for various industry verticals such as professional services, business operations, education, retail, logistics, and healthcare, AppointmentPlus offers enterprise-grade solutions designed to meet the needs of larger organizations. Through a 24/7 cloud-based service, AppointmentPlus’ clients allow its customers to make, change, or cancel appointments anytime they like. By leveraging AppointmentPlus’ SaaS solution, businesses are able to eliminate endless staff phone calls and improve their overall productivity. AppointmentPlus offers four plans, namely Bronze, Silver, Gold, and Platinum, at an attractive price point

Founded in 2010, Apptoto has been waging war against no-shows through its appointment scheduling and messaging solution, helping brands across varied industries automate scheduling and subsequent communication. Thousands of businesses in over 90 countries rely on Apptoto on a daily basis to send accurate and timely messages. Apptoto’s vision is to create an easy to use, and affordable, automated appointment messaging system that works with the existing calendar, CRM, and scheduling software in order to help grow the revenue and profits of various entities across industries

Bookafy is a Software-as-a-service based online appointment scheduling platform, designed to save time and enhance the capabilities of the workforce by allowing them to manage their time effectively to collaborate and accomplish business tasks. Bookafy is equipped with other beneficial features like automated e-mail, text message reminders, recording and record-keeping capabilities that make it quick and simple to access data associated with a specific appointment; and repeat reminders, which the system sends out automatically when a specified amount of time has expired between appointments. Bookafy also delivers efficient Customer support service for continuous support

JRNI offers a single, versatile platform that supports a range of time-driven customer and workforce’s needs via powerful human-to-human experiences that increase revenue, customer loyalty, and customer lifetime value. JRNI’s platform offers a complete suite of applications for appointment scheduling, events management, queue management, Call Center, and insights with an AI-powered scheduling engine at its core, which is proven to boost customer satisfaction and increase sales. Global Enterprises rely on JRNI’s AI-driven scheduling engine to engage customers, online to offline, via events, appointments, and queuing to deliver superior experiences

QLess offers an appointment scheduling and queue management solution for organizations to reduce waiting hours for customers. The solution enables customers to schedule an appointment by phones, websites, or on-site kiosks through virtual queues, uplifting customer experience radically. To reduce long waiting hours, the queue management system of QLess features learning algorithms that process several data points to predict the estimated waiting time for each customer, enabling them to avoid the queues in the waiting rooms. QLess also provides valuable insights via real-time reporting and robust analytics, assisting enterprises in critical decision-making areas, such as anticipating peak periods to optimize services and staff productivity

10to8

10to8 is a Simple, Powerful and Professional Online Booking system that makes appointments happen. Designed for seamless collaboration amongst large teams, with bank rate security, coupled with an impressive feature set and integrations with over 500+ cloud solutions, it is clear to see why 10to8 is the go-to partner for enterprise businesses. The company serves any business that revolves around booking appointments, from private surgeons, financial consultants, complementary health therapists to beauty therapists to tutors and music teachers

Checkfront

Checkfront helps schedule based businesses better manage their operations, centralize administration, sell and market their services online. The company's cloud based booking application provides a centralized business management tool, while offering self-service bookings from a merchants own website. The company's team of professionals find innovative ways to ensure awareness and occupancy of clients' venues, activities and special events. With Checkfront, clients can make it easy for their customers to find, select and book their services. Checkfront combines leading technologies and industry best practices to ensure customer satisfaction

OnceHub

OnceHub powers organizations with smart scheduling solutions that shorten time-to-engagement in all phases of the customer lifecycle. The company's scheduling software seamlessly integrates into clients' existing business processes and customer touchpoints, allowing them to easily connect with prospects and customers, ultimately leading to higher conversion rates and improved customer satisfaction.OnceHub is a second generation platform built from years of experience providing cutting edge solutions for customer-facing teams. OnceHub’s products focus on enabling organizations to accelerate time-to-engagement throughout the customer lifecycle

Q-nomy

Q-nomy is a leading software vendor providing solutions that optimize true omnichannel digital and physical business processes and customer journeys

vcita

Tailored specifically for service providers, vCita redefines the way businesses interact with their clients, driving more opportunities from the web, mobile, email and social while empowering clients to self-serve. The company started out as an online scheduling platform. Over the years, vCita evolved to become an all-in-one app that includes all the tools a small business needs to manage and grow their business. vCita includes an online CRM to manage all client communications together with online scheduling, online payments, email & SMS campaigns, lead generating website widgets, and everything a small business needs to drive more business and provide great client service